Order & Payment
What are the payment methods available?
We support the following payment options at Sinma Malaysia:
- Visa, Mastercard debit cards through iPay88 payment gateway.
- Online Banking through iPay88 payment gateway
- CIMB Click
- PB eBanking
- Hong Leong Connect
- Alliance Online
- RHB Online Banking
- Manual bank transfer to Maybank account
Please note that it will only be charged the exact amount shown to you at checkout and will be charged in Ringgit Malaysia.
How can I know if my payment was successful or fail?
You will be notified via email within 24 hours upon completion of order confirmation.
Please be aware of your Bank reconciliation schedule as this might have the impact on your payment (payment cannot be performed during bank reconciliation time).
Bank reconciliation time only affects payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.
Which credit cards are accepted for payment?
SinmaShop accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of the industry - leading encryption standards.
Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.
Where can I request an official receipt?
All official receipts are usually attached with the item in the parcel. However, in the event if you did not receive the receipt of the item, please send your request to firstname.lastname@example.org Our Customer Support Team will assist you.
**For any further assistance require, please feel free to contact our hotline number+603 8068 3976